Shipping & Delivery

Postage Charges within Australia

• Orders over $99 – Free Delivery Registered postage anywhere within Australia
• Orders under $99 – $12 flat rate Registered postage anywhere within Australia
• Tracking number is provided once items dispatched.
• All shipping fee is calculated in Australian dollars.
• Delivery cost is automatically added to your cart and checkout
• All products are dispatched from our warehouse in Melbourne, VIC
• Products are dispatched next business day upon receiving payment.
• In cases of bank transfer payment, your order will only be processed after full payment received.
• Orders will be processed and shipped on working days only, Monday to Friday. No processing and shipping on Saturdays, Sundays and on Public Holidays.
• We cannot take responsibility for delayed delivery once the products have left our premises as it is out of our control.

International Shipping

We only ship to the following countries:

New Zealand, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

International orders will be shipped by registered postage. Shipping  fee will be calculated at checkout.

All shipping destinations will receive tracking numbers once items dispatched.

Delivery time: 3-12 days depending on location.

Lost and damaged parcels

On the rare occasion that an item arrives broken or damaged, please email us a photograph within 7 days of receipt to info@arquebusade.com.au and we will arrange a replacement for you.

Once the parcel is left our premises it is out of our control and it becomes the responsibility of the shipper and/or receiver. We make everything possible on our side to inspect and pack your items carefully to avoid damage during transit ensuring that you receive them in original condition.

Once your order has been placed, we’re unable to cancel or make any changes to your order.

Please see our returns policy here.